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Embracing Legal Technology Is Critical in the COVID-19 Era | The Legal Intelligencer


Jennifer G. Betts shareholder with Ogletree, Deakins, Nash, Smoak & Stewart. Jennifer G. Betts shareholder with Ogletree, Deakins, Nash, Smoak & Stewart.

The disruptive impression of the coronavirus pandemic is reverberating all through america financial system. Because of the pandemic, the authorized providers trade, like practically all sectors of the financial system, is presently engulfed in a time of immense change. Monumental pressures to regulate price, improve efficiencies, and proceed to ship high quality authorized providers are mounting, whereas, on the similar time, attorneys and different service suppliers are confronted with the tough realities of (usually) working remotely, managing house tasks, and remaining vigilant about bodily and emotional well being. It’s arguably a transformative time for the career. And authorized know-how can and will play a crucial position on this transformation.

Adjustments to the Authorized Ecosystem

There have been a lot of technology-driven developments over the previous couple of months for the authorized career. Amongst others:

  • One of the crucial speedy modifications brought on by COVID-19 for attorneys is the unprecedented variety of attorneys working remotely. Outdoors regulation companies have, nearly in a single day, mobilized a distant work drive all through the nation (and globally as effectively) of attorneys and assist employees. Collaboration instruments, like web-based videoconferencing platforms, have turn into key components of many attorneys’ work processes. The combination of those instruments is unlikely to go away, at the same time as attorneys return to the bodily workspace.
  • For years, many have mentioned that paper is lifeless. Within the COVID period, with so many attorneys working remotely, the growing irrelevance of paper is much more pronounced. For instance, some registered brokers are accepting service of course of digitally moderately than requiring supply of originals. Furthermore, for enterprise contracts, tech builders have created a lot of instruments that enable for digitized contract requests, approvals, and executions, together with by means of the usage of e-signatures by events. These instruments are faster, inexpensive when scaled, and permit for instantaneous and arguably higher recordkeeping than conventional paper-based fashions.
  • Additional, many courts have embraced know-how in unprecedented methods. Judicial hearings by way of videoconference or teleconference are actually commonplace, and judges have gotten more and more comfy with utilizing know-how to conduct courtroom enterprise and make sure that circumstances are shifting ahead. Within the different dispute decision enviornment, many mediators, arbitrators, and neutrals have wholeheartedly embraced know-how and carried out mediations and hearings by means of videoconferencing tech.
  • Furthermore, the sensible impact of the financial downturn has meant that authorized customers are considering figuring out methods to decrease authorized price. As a way to ship worth and drive efficiencies, attorneys and regulation companies ought to strongly take into account remaining nimble and open to instruments already obtainable (and quickly growing) that automate sure authorized providers, akin to responding to complaints and discovery in addition to automation of doc assessment and different providers historically carried out by attorneys. When scaled, these instruments can drastically cut back the price of providers offered by exterior counsel and drive important price financial savings to shoppers.

Embrace, however Be Aware

The modifications prompted to the authorized career by the coronavirus pandemic are unlikely to be brief time period. Profitable attorneys and companies will fastidiously consider obtainable tech that allows them to stay environment friendly, productive, and collaborative (each internally and with shoppers). As increasingly more regulation companies embrace know-how in unprecedented methods, you will need to stay conscious of compliance and sensible dangers that come together with these instruments. This text will spotlight two areas of advised focus as organizations proceed to include new applied sciences.

First, the sudden embrace of latest know-how can result in cybersecurity dangers for regulation companies and workers working remotely. Organizations ought to embrace cybersecurity and information privateness finest practices to keep away from information breaches and any compromise of inside or consumer information. For instance, regulation companies should make sure that information is encrypted and that entry to encrypted information is tightly managed. Contracts with tech distributors needs to be intently reviewed to substantiate that they include phrases with enough information safety protocols. With respect to videoconferencing, easy steps can reduce the chance of intrusion (or convention bombing), like individually sending convention assembly identification numbers and passwords or turning on participant identification options. Additional, digital personal community (VPN) use is advisable if potential; a VPN supplies a direct connection to a company’s regular laptop functions as if an worker was immediately linked to the group’s laptop community. Furthermore, reminders to personnel of phishing dangers and agency insurance policies relating to malware are vital and needs to be refreshed repeatedly throughout a distant work surroundings.

Second, the uncertainty and rapidity of change within the authorized office and with office instruments can create important nervousness. Certainly, a completely distant work surroundings has its drawbacks.  The interrelationships between attorneys and the flexibility to collaborate with friends on circumstances and authorized points are conventional hallmarks of the authorized career—these strengths could be undermined in a completely digital office. Additional, a distant work world can result in a sense for attorneys, lots of whom are already “at all times on”, that there is no such thing as a begin or cease to the workday.  Emotions of burn out and isolation can develop. COVID-19 presents a singular alternative to emphasise (or doubtlessly redefine) organizational tradition and management priorities. When a world disrupter like COVID-19 turns conventional fashions of labor on their head, organizations ought to take into account artistic methods to protect firm tradition by means of significant, inclusive connections with their workforce. Tech collaboration instruments and videoconferencing needn’t simply be used to carry out work duties. They may also be harnessed in an intentional and proactive option to foster an ongoing sense of group unity. Some regulation companies have begun common, all-firm digital wellness conferences like meditation periods utilizing the identical collaboration instruments that they use for work. Others, together with my very own workplace, schedule common digital espresso chats to verify in with each other. On this means, know-how can be utilized to foster an actual sense of inclusion and group no matter whether or not all group members are current in the identical bodily office.


The long-term impression of COVID-19 on the authorized career is unimaginable to foretell with certainty. It appears inevitable, nonetheless, that the disaster will result in extra tech-based modifications at regulation companies and internally inside the authorized division at firms. These attorneys that welcome these modifications and perceive the alternatives they current can have a leg-up within the post-COVID world.


Jenn Betts is a shareholder and co-chair of the know-how observe group at Ogletree, Deakins, Nash, Smoak & Stewart, a global labor and employment regulation agency with places of work in Pittsburgh and Philadelphia. She could be reached at jenn.betts@ogletree.com.


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